Welcome to Purnebu. By accessing or using our website, products, or services, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. General Information

Purnebu specializes in handcrafted, made-to-order solid gold jewelry. Many of our products are personalized or include cremation/ash-holder functionality. By placing an order, you acknowledge that our items are custom-made and subject to specific production terms.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Product Information & Custom Orders

• All products are handcrafted individually and made to order.
  

• Product images are for reference only; slight variations may occur due to the handmade nature of our jewelry.
  

• Personalized, engraved, or custom-designed items cannot be altered once production has started.
  

Customers are responsible for providing accurate customization details at the time of order.

3. Pricing & Payments

• All prices listed on the website are final unless stated otherwise.
  

• Prices may change without prior notice.
  

• Payments must be completed in full at the time of purchase.
  

• Purnebu reserves the right to cancel any order in case of pricing errors or payment issues.
  

4. Order Processing & Production

• Production begins shortly after an order is placed.
  

• Estimated production and shipping timelines are provided for reference and may vary.
  

• Once production has started, orders cannot be modified or canceled beyond the allowed cancellation window.
  

5. Order Cancellations

• Orders may be canceled within 12 hours of placement.
  

• After 12 hours, cancellations are not permitted as production begins promptly for handmade items.
  

• To request a cancellation, please contact us at info@purnebu.com.
  

6. Shipping & Delivery

• Shipping timelines vary depending on destination and production schedules.
  

• Once an order is marked as Delivered by the carrier, Purnebu is not responsible for lost, stolen, or unreceived packages.
  

• Customers are responsible for providing accurate shipping information.
  

7. Returns, Refunds & Exchanges

Please refer to our Return & Refund Policy page for detailed information.

Key highlights:

• Personalized, engraved, cremation jewelry, and custom-made items are non-returnable and non-refundable.
  

• Exceptions may be reviewed in cases of manufacturing defects or damage during delivery.
  

• All review requests must be submitted within 7 days of delivery with supporting images.
  

8. Intellectual Property

All content on this website, including text, images, logos, designs, and product descriptions, is the intellectual property of Purnebu and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Purnebu shall not be liable for:

• Indirect, incidental, or consequential damages
  

• Delays caused by third-party carriers
  

• Incorrect customization details provided by the customer
  

Our liability is limited to the value of the product purchased.

10. User Responsibilities

By using our website, you agree:

• Not to misuse or interfere with website functionality.
  

• To provide accurate and complete information during checkout.
  

• To comply with all applicable laws and regulations.
  

11. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with applicable laws. Any disputes shall be subject to the appropriate jurisdiction.

12. Contact Information

For any questions related to these Terms & Conditions, please contact us at:

Email id: info@purnebu.com